
Guy Incognito
I'm pretty disappointed in this app. I spent 45 minutes trying to figure out how to add a planned route to the app in hopes in could send it to my bike. I couldn't figure out why the add route button was missing from me and finally found out the 4 inch displays can't use the app for routes, they can only be added directly on the bike. What's the point and value add of this app then? I see more bikes on the road with the 4 inch screens than any other how is this not supported? Really bummed out.
10 people found this review helpful

Michael Soos
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The app was working when I first installed it except for the bike health which still showed the bike at the dealership. Then, about 2 weeks in, it stopped working altogether, never getting past the initial screen and shuts down. I've uninstalled and reinstalled numerous times to no avail. Even the dealer can't figure it out. Disappointed. If you're going to offer tech, make sure it actually works. 23 Chieftain Limited and Galaxy S8. After working for a couple of weeks, it's back to not opening.
4 people found this review helpful
Polaris Industries
June 28, 2024
Hello, thank you for your patience. We have released an update today for the app to fix this issue. Please update the app and try now. If your issue has been resolved, we request that you update your review and ratings. Thank you so much for being our valued customer.

A Google user
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I waited for the update as requested and still can not connect the app. Same scenario as below. I can play music, get text and phone call alerts but the Ride Command app continues to say no bike found. The app is easy to navigate and very user friendly. It will not sync to my phone and bike no matter how many times I pair them. I can hear music and get text so I know they are connected but the app doesn't see it. I have a 2018 Chieftain Dark horse and a Samsung Galaxy S10+.
19 people found this review helpful
Polaris Industries
May 24, 2019
I am sorry that there is still an issue. The bike's display firmware may be out of date, you can check at ridecommand.indianmotorcycle.com. Also, try connecting to the bike with Bluetooth before opening the app, this has worked for a number of users. Please reach out to us at ridecommand-support@polaris.com for more support.