
Connie Reed
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the app works when it stays connected, but it is very limited. I want more control. I want to choose to hear audio through the headset, choose to answer the phone in the ear pieces. do not use the mics either. this interferes with my car system when driving and someone calls. let me turn it off and on manually and default to off. speaking of which, sound settings defaulted to 'noise filter' would be better when first turning on. it's harsh as it is. especially as it takes so long to connect.

Patrick
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A giant pop-up blocked my app asking for feedback when I went to change my program to TV streamer, so here it is. Your app is trash and feels like a joke. It takes 30 seconds to even start. When using the TV Streamer, the phone is unusable as any video or audio that plays on the phone will disconnect the hearing aids from the TV and switch to phone audio. Please add ability to lock the audio. A lot of times it randomly disconnects and plays audio in only one ear.
11 people found this review helpful
GN Resound
January 22, 2024
Hey Patrick, we sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.

Steve
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the hearing aids worked well with my phone except calls and audio quit working after updating the software. Re-pairing the hearing aids doesn't help as it used to. Completely uninstalling and reinstalling the software and another pairing seems to have resolved the issue to some extent. However, re-pairing the hearing aids is still necessary occasionally.
9 people found this review helpful
We sincerely apologize for the troubles you are having. We'd be happy to take a look into this for you, please contact the support team at resoundappsupport@gnresound.com. Thank you.