
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
144 people found this review helpful
Neutron Holdings, Inc.
October 3, 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Christian C.
Simultaneously convenient yet inconvenient. Handy for me to go to and from work cheaply, but there is consistently a problem with their bikes in that they won't let you park, and when you try to find parking the app will tell you "Try finding something else." The only way to end your ride is to reach out for help and hope that support will let you end your ride. Twice now I was charged extra because I spent more time trying to park than actually riding. Scooters work fine, but beware the bikes
11 people found this review helpful
Neutron Holdings, Inc.
September 7, 2025
Thanks for bringing this to our attention Christian. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Devan Duncan
The subscription model is misleading and predatory and they refuse to give refunds at all. Probably my fault for not fully reading into it, sure, but the whole paying for 'unlocks' plus minutes and needing a subscription just to get the unlocks for free and another subscription for discounted minutes, it's way too convoluted and combined with the no-refunds policy it feels like it's intended to confuse you into paying.
45 people found this review helpful
Neutron Holdings, Inc.
July 12, 2025
Thanks for bringing this to our attention Devan. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚