CSMT - Certified Service
2.7star
240 reviews
10K+
Downloads
Everyone
info
About this app
Certified Service Mobile Toolbox (CSMT) is a mobile tool for General Motors Dealer Service personnel. Within it you can:
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
• Pre-authorize specific warrantable repairs (PRA)
• Use photos to improve efficiency of the Part Return Process (PPR)
• Send part information for traceability (RPT)
• Submit detailed Field Product Reports (FPR)
• Lookup and view recalls on vehicles (Recall)
• Access the Service Workbench
All modules have the ability to include embedded images and video of the vehicle in question.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Personal info and App info and performance
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
2.6
236 reviews
Aaron Claudy
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August 15, 2025
I wish it was an app in global connect that I could take pictures and put on my computer then send to gm ☹️ I have never got it to work on a vehicle for the mirror always get an error message opps something happened on their end. Worthless app now they expect techs to waste their time using this POS! 08/15/25 it's still works like all gm software terrible. I wish it was in global connect and I could up load the pictures because it never works correctly when the customer is waiting and it always
6 people found this review helpful
Quinton D.
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September 10, 2025
mostly positive experience with this app. I like that it prevents chagebacks.
Daniel maish
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June 27, 2022
Closes everytime I open it. Also, the warranty clerk says my scans from 6/23/22 didn't come through so now what?!?!? Samsung S20+. Also when looking at a coworkers phone that has used this app 3 times we found it strange that the app doesn't seem to store the history of the QR codes that have been "possibly successfully" sent.
5 people found this review helpful
What’s new
This update includes behind-the-scenes improvements to keep the app running smoothly. We’ve made performance enhancements and fixed minor issues to ensure a more reliable experience.
App support
About the developer
General Motors LLC
gmitmobility@gmail.com
300 Renaissance Ctr Ste L1
Detroit, MI 48243-1403
United States
+1 703-909-1116
