
Dana Walker
Really enjoy this app there are a couple of minor issues though. The notifications don't work. If grid power is lost or other situations occur, the system should send emails or text, but this isn't working. Also, there's no notification when a system software update occurs, which kicks us off grid power. At times, it takes multiple attempts to connect. But I really recommend Enphase Solar and home backup, really good product!!!
14 people found this review helpful

Shaylee Harris
We got a new/better router and set up the password. Now my solar panels wont even try to connect to our wifi saying the router is too weak. When I check the connection to my phone by the solar panel box it has all 4 bars. The updated version of this app is definitely better than it was, however it still takes hours to get anything done and connected. After a total of 6 hours and multiple attempts, with different setups and devices, by my husband and I we still can't get it to connect.
Enphase Energy
October 1, 2025
We’re sorry for the trouble you are facing with re-connecting your system. Even if your gateway shows full signal, some routers may cause issues. Please follow the guide: https://support.enphase.com/s/article/reconnecting-your-gateway-to-wi-fi-using-the-enphase-app. If it persists, contact us: https://support.enphase.com/s/contact-us

Angela Fleming
Tiny, gray font w/white background = very difficult for some people to read. Tech people, wake up! I initially could see grid status and gateway live status, but now I cannot. Customer service said it may be because of the distance between the router and the system controller which hasn't changed/is within distance required. App froze; had to reinstall and was then told how to clear cache. l don't understand why power is being exported to the grid when the batteries are not fully charged.
Enphase Energy
September 18, 2025
Thanks for sharing your experience. We’re sorry about the readability issues, app freeze, and confusion around energy export. Please update to the latest app version, try clearing cache, and check Wi-Fi strength near the controller. If issues persist, contact us at mobile-apps-support@enphaseenergy.com
or visit support.enphase.com/s/contact-us.