
Meghan McCreery
Customer service is nonexistent when it comes to your actual account. I had no issues with the actual app, but I had no use for it anymore due to my job change. So plan for an extremely inconvenient and painful process to delete/deactivate your account. It's not available from your profile, then Google might deem it a sketch site, then when you email support with your grievance, you get sent to a URL to create a new login for your "request". So red flag after all that.
154 people found this review helpful
Airtm, Inc.
January 2, 2024
Hello Meghan Your satisfaction is our priority! Our support team is available to provide you with personalized assistance. Please write to: socialmedia@airtm.io We value your patience and trust, thank you for being part of our community!

Michelle Alcazar
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YOU NEED TO FIX THIS. I've seen many bad reviews on similar issues. I requested to withdraw money from my account, the platform bugged and the 30-min countdown doesn't appear, and it's been searching for a cashier since yesterday. The money was deducted from my balance, and I need that money URGENTLY. The worst part is that customer service isn't responding, who can I contact? Ticket #3070059 UPDATE: They returned my money, but was a headache. I'll give them 3 stars to be fair.
7 people found this review helpful
Airtm, Inc.
September 1, 2025
Hello thank you very much for your opinion. Your suggestions of our commissions are very important for our team. Best regards!

santi suaznabar
Good app? Yes. But the fees are absolutely awful, I have deposited usdc via Optimism from Binance, all fine, no fees. But withdraw the exact same way? 5 usdc fixed "service fee" on top of the network fee, this is absolutely outrageus. The same with P2P fees, they are inflated af. Just use Binance or Bybit or anything else.
Airtm, Inc.
September 23, 2025
Thank you for your feedback, Santi. We’re sorry to hear that the fees did not meet your expectations. We’ll make sure to share your comments with our team as we continue working to improve the experience.