
daniel vest
had a lot of issues with this app on my phone. couldn't even setup the wallet, as for some reason the screen where you verified the recovery phrase put selections off the screen, as so it was not possible to drag them into place. Would be best if you could enter them manually, or resize the screen. this may be a fault of my cheap phone in in combination with Accessibility features taking up space on the bottom of my screen, and the larger font I have to use for my horrible vision, however.
46 people found this review helpful
CDM WEB3
November 25, 2023
We understand your frustration, and we apologize for the issues you encountered. We take your feedback seriously, and we strive to constantly improve our app. We would appreciate it if you could reach out to us directly via Telegram @subwallet or Discord to discuss your concerns in more detail.

Senlop Subba
Connection to custom dapps is so bad both in iOS and android. Even using through WalletConnect is bad. i don't get confirmations in the app for contract calls, and even if i get one while going back to the browser, it doesn't receive the confirmation approval and keeps getting stuck. Please improve this experience.
3 people found this review helpful
We sincerely regret the problems you encountered with our app. We're constantly working on improvements, and we would like to gather more information about the difficulties you faced. Could you provide us with more details by sending a ticket to our Help Center (https://support.subwallet.app/) so that we can address the issue?

Wisdom Eyo
to give my honest review, you guys are wicked I have tried transferring back my coin to other wallet but not even quarter of the amount is allowed to be moved out of the wallet, I have about $1.33 worth of DOT equivalent to $5.3 but I'm not even allowed to transfer even up to $0.5 of DOT to another wallet. this is absolutely criminality, and it's not fair honestly speaking
1 person found this review helpful
CDM WEB3
September 28, 2025
We sincerely apologize for the problems you encountered with our app. Unfortunately, you've to send more than 1 DOT to avoid the recipient account being reaped, as this is the existential deposit for Polkadot accounts. https://docs.subwallet.app/main/mobile-app-user-guide/receive-and-transfer-assets/transfer-tokens/understand-existential-deposit