Dear Kuing Yak Khong, thank you for your feedback. We're very sorry for your bad experience with our app. We feel bad as well! We have rectified the issue on the same day. Sorry for the inconvenience caused.
为什么现在电话check in 不到,3天2夜,是不是你们的app 有问题了,更新过后就不能了。。。。。
4 人认为该评价有用
Genting Malaysia
2025年8月3日
Hi Tsn Alice, Thank you for your feedback. We appreciate it if you could provide us with more details at customerfeedback@rwgenting.com so we can further investigate and address the issue. Our sincere apologies for the inconvenience. If you are checking in with the complimentary room, our app is limiting up to 3 days 2 night only.