Hi, sorry for the inconvenience. Please try downloading the app through this link: https://file.insta360.com/static/2da3cf43c921f6162ae152d115c1b866/Insta360.apk and see if that helps. If not, please send a screen recording of the issue, your phone model, the app version, and App LogID to appfeedback@insta360.com. Thank you for your support!