
Meghan McCreery
Customer service is nonexistent when it comes to your actual account. I had no issues with the actual app, but I had no use for it anymore due to my job change. So plan for an extremely inconvenient and painful process to delete/deactivate your account. It's not available from your profile, then Google might deem it a sketch site, then when you email support with your grievance, you get sent to a URL to create a new login for your "request". So red flag after all that.
155 people found this review helpful
Airtm, Inc.
02 January 2024
Hello Meghan Your satisfaction is our priority! Our support team is available to provide you with personalized assistance. Please write to: socialmedia@airtm.io We value your patience and trust, thank you for being part of our community!

Michelle Alcazar
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YOU NEED TO FIX THIS. I've seen many bad reviews on similar issues. I requested to withdraw money from my account, the platform bugged and the 30-min countdown doesn't appear, and it's been searching for a cashier since yesterday. The money was deducted from my balance, and I need that money URGENTLY. The worst part is that customer service isn't responding, who can I contact? Ticket #3070059 UPDATE: They returned my money, but was a headache. I'll give them 3 stars to be fair.
9 people found this review helpful
Airtm, Inc.
01 September 2025
Hello thank you very much for your opinion. Your suggestions of our commissions are very important for our team. Best regards!

Mark Boaz
I'm a cashier and really disappointed on how you handle some of our tickets, i have been receiving emails that i can increase my withdraw limit. But whenever i tried to submit a ticket regarding that i got no reply. It has been more than a month now and I have already submitted a lot of tickets!.
1 person found this review helpful
Airtm, Inc.
05 October 2025
Thank you for sharing your experience . We are very pleased that you trust our application. Your feedback drives us to continue to provide the best experience possible. Have a nice day!
Greetings,