
Kung
Took half of my tax refund in Japan as fees. If you can, I recommend finding another shop that sells the same item that doesn't use Pie Vat. Many shops in Japan will just charge you the tax free price when you show your passport and you're done. The process for Pie Vat is also much more complicated and the app is buggy. Had to upload photos of my passport to the app, queue up again after purchase, just for the staff to scan my passport? Complicated and bloated process
4 people found this review helpful

trish triemert
Very time-consuming to set up an account. subsequent purchases should go better, but this system is far less user-friendly than the old system. On this same trip, our other purchases went through global blue, we showed our items, ID, and receipts at the airport, and had the money in our account 2 days later. just saying.
2 people found this review helpful
Thank you for the feedback! We are constantly looking to try to streamline the process and will try to make it more user-friendly and straightforward. We are keen on digitizing the whole process to eliminate paper and queues, as well as guaranteeing a higher refund rate! We look forward to serving you the next time you're abroad!

Marina Maerkovich
They take a 3% fee of the original amount, which means we got a refund of 7% instead of 10%. Terrible. And you have to fill up everything yourself as well as send sensitive data (passport photo) to this random 3rd party. This is ridiculous. Especially considering other tax-free stores in Japan can just charge you the tax-free amount in the first place. Try to avoid stores using this app.
1 person found this review helpful