
Pamela Perler
A week ago, the app started crashing as soon as I turned my toothbrush off when I finished brushing. It logged some sessions, but not all of them. I decided to uninstall the app and re-install it and it doesn't crash anymore, except now all my previous data is useless. I signed into my account and while my previous sessions do appear in the history tab, they all are listed as "unguided" which means they don't count for anything, and is especially frustrating given they were ALL guided sessions.
17 people found this review helpful
P&G Health Care
29 April 2025
Pamela, we're so sorry to hear your sessions have changed to unguided, & that the app has been crashing. It may help to sign out and sign back in. If you continue to have troubles, please call us at (800) 566-7252.

Neel Malik
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Update: and they broke it again. Looks like it is time to delete it again. It can't do the one thing I need, keep time while brushing. I just use the stop watch app. It at least keeps time, once I can start it. The brush still works fine. But I really prefer the brush that came with a separate timer and gave me a happy face and didn't need my phone
13 people found this review helpful
P&G Health Care
18 October 2023
We are glad to hear your timer is back, Neel. We would love to continue assisting you in getting the most from your app, so please give us a call at (800) 566-7252 so our team can learn more, and find the best way to help.

Sunčana Zeman
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App is pretty easy to use once you get used to it. Can't add 2 toothbrushes to one device, some people don't own 5 different smart phones /tablets, so even though having 2 or more toothbrushes you can only use one per device. Kids who still don't have all second molars get lower score because there is literally nothing to brush except gums. Or people who maybe miss a few teeth because of medical reasons. Also I live in Germany and app forces me to change my language in my phone to German
3 people found this review helpful