PetSmart

3.4
26.5K reviews
5M+
Downloads
Content rating
Everyone
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About this app

At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions. So, we’ve built our app to be a valued resource for every step of your pet parent journey. You’ll find essential products, in-store services, helpful articles, plus you can shop everything your pet needs in one place.

• In-App Shopping: Get all your pet essentials in one place. In a rush? Get your order in 2 hrs. or less with Curbside or In-Store Pickup.

• Treats Rewards Loyalty Program: Sign up to earn points on every merchandise purchase, services appointment & PetSmart Charities® donation. Plus, manage your Treats Rewards account & tier status.

• Grooming Salon Services: Does your pet need a haircut or ear cleaning? Book an in-app appointment & manage their reservation. Need a quick service? Find the nearest salon for walk-in services while you shop.

• Doggie Day Camp Playtime: Check the availability of half or full-day play sessions & view the monthly party-themed playdates.

• PetsHotel Stays: Book overnight accommodations for your pet & manage your reservation.

• Autoship: Schedule, modify & add to your existing Autoship orders plus view the status of upcoming orders.

• Personalized Content: Tailor your app experience to your entire pet family with personalized offers & content.

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
Updated on
1 Oct 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Location, Personal info and 4 others
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

3.4
26.3K reviews
Breana Johnson
12 July 2025
The app just doesn't work. It won't let me log in. It tells me my account doesn't exist or that I entered an incorrect email or password. I am able to log in just fine on the webpage in my web browser. Another issue the app has is searching for items. If I'm searching for dog food, it tells me there are no search results. I selected the deal icon for the July deals, and it tells me there are no search results. If I can't login and I can't search for products, what can I do? PLEASE FIX IT PLEASE!
86 people found this review helpful
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Tanea Vasey
21 April 2025
What happened? I used to love this app. I haven't been able to place an order for almost 2 months. When I get to check-out, it tells me "can't process payment" It doesn't matter what card I use. I've even uninstalled and reinstalled the app, still have the same issue. The app offers promos that you don't get when you shop in person. the points/promos are the only reason I shop at PetSmart. If I can't use those there is no point shopping here because they're more expensive than quite a few places
100 people found this review helpful
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Nicole Demetrak
9 June 2025
There always seems to be some glitch that makes it frustrating. Either issues checking out, or quantities are never correct. Pretty much every order I've made through the app for pickup in store has not been complete. I don't know if this is a store issue where they don't do inventory correctly, or? But I never get everything I order, which then messes w/the perk points I apply to the order. Today I applied $6 to the order, two items got removed & so it only applied $4.85 to the order. Annoying.
88 people found this review helpful
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