
Dj2Lit
Look lime scooters are great. Easily available, easily rideable, and fun. However, when you try to end the ride, the timer keeps going and dragging you back to "end ride button". While it might not cost much, if you use it alot you tend to notice that this error isn't getting fixed, because it solely benefits Lime with the extra revenue while inevitable charging customers. Secondly, if you come across a faulty scooter, there is no refund. Even if you park it down the block and pickup another one
146 people found this review helpful
Neutron Holdings, Inc.
3 October 2024
Thanks for bringing this to our attention Dj2Lit. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Christian C.
Simultaneously convenient yet inconvenient. Handy for me to go to and from work cheaply, but there is consistently a problem with their bikes in that they won't let you park, and when you try to find parking the app will tell you "Try finding something else." The only way to end your ride is to reach out for help and hope that support will let you end your ride. Twice now I was charged extra because I spent more time trying to park than actually riding. Scooters work fine, but beware the bikes
11 people found this review helpful
Neutron Holdings, Inc.
7 September 2025
Thanks for bringing this to our attention Christian. We're sorry to hear this. Please reach out to our support team at help.li.me/hc/requests/new and we'll gladly assist you. Lime 🛴 🌎 🚲 💚

Emer Carr
Really enjoyed cycling these around London when they worked. Wouldn't rely on them. Couldn't find any bike that worked yesterday, even the one I used to get back to my air BnB. The trip didn't end despite taking a photo of my parking. Annoying. The app doesn't give good feedback either when things go wrong. So mixed feelings. Plenty of room for improvement but great idea.
32 people found this review helpful
Neutron Holdings, Inc.
8 June 2025
In order to best assist you, we’ll need the help of our support team. Can you please email support@li.me so we can look into this for you?