
karlena bunner
After being prompted to update the app, it no longer sends the authentication code to my email so I cannot sign in to make my payment. I have emailed, called, tried using the automated payment system all of which has failed to fix my issue. The representative I spoke to stated "you have 10 days after the payment is due, hopefully it will be resolved by then". I have always made my payment the day it is due. My app issue is still not fixed and I have yet to get any type of response to assist.
3 people found this review helpful
Ford Motor Credit Company LLC
23 May 2025
We're sorry you were having trouble accessing the app. If you are still experiencing the issue, please contact us at 1(800) 727-7000 or fcmobile@ford.com so we can further assist you.

Jana Marie
need to fix the patch update. I tried to log in to make a payment, I can't see anything on the login screen. for a brief second it would show the areas for username and password then instantly glitch to all white screen. I was able to still tap selections to enter information. I tried to see if it was an coding error for only that part but when sending a code to my phone to verify I wasn't able to figure out the right spot to continue. apparently was hitting the "resend code" option.
1 person found this review helpful
Ford Motor Credit Company LLC
25 March 2025
Hi, we apologize for the trouble you have been having trying to log in. If you are still having issues, please reach out to us at fcmobile@ford.com or 1-800-727-7000 so we can take a closer look.

L0os1
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Ford has a market cap of $57 BILLION, and can't make their Credit app function. Unreal. Edit: I had scheduled my final payment the day before the app ending up breaking. The amount of time it took to process the payment and snail-mail me the title is quicker than the amount of time it will take to fix the app; the app that is still broken. Good thing the payment went through. Don't buy Ford. They could have had the app fixed a while ago, but chose not to spend the money.
15 people found this review helpful
Ford Motor Credit Company LLC
24 July 2024
We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at fcmobile@ford.com or 1-800-727-7000.