
John McClary
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Old app just stopped working with an error message. Had to call to find out I now need this app. Could they have said that in the error message!? Anyway, go to the new app, SEARCH to find claims that require additional documentation (why aren't required actions the easiest thing to find in the app?!?), take a picture of EOB, "there's a glitch try later" because it takes pictures that are too big for it to upload! No way to resubmit or appeal a denial. No explanation of denial reason. 3.9 stars??
20 people found this review helpful

Adam Taggart
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Garbage app. Signing up was painful, with multiple restarts. Navigating the app is painful, with multiple "sorry, that's not available right now", constantly redirecting to the website instead of things actually being in the app, and every time that happens I tell it to accept cookies, but apparently it's not using cookies, because it asks every time. This is not worth the gift card (that program also being one of the "sorry, unavailable" things). Do not recommend. Months later, still garbage
119 people found this review helpful

Jenny
If you have another option use it. Customer service closes help tickets as resolved after a week, regardless of if your issues been resolved. You sit on a spinning screen that will not load if you want to check future coverage (as does customer service.) nothing is really straightforward so you have to dig to find what you need. It's not user friendly and very frustrating to use, especially if you need to quickly check for information.
226 people found this review helpful