Dialpad

Name: Dialpad
Availability: InStock
Rating: 4.630573272705078 (2927 reviews)
Author: Dialpad, Inc

Dialpad, Inc

4.6

2.93K reviews

100K+

Downloads

Everyone

About this app

Dialpad gives teams a single place to stay connected with a business communication platform that supports every kind of conversation. Whether sales or support, 1:1 or group meeting, Dialpad offers a solution that makes it easier to make smart calls both in and outside your business.

Features that Matter:

A Single Platform
Calls, contacts, and messages—all your business communications right in the palm of your hand.

Switch Between Devices
Take calls on the go and switch between your laptop or deskphone to your Android device in one tap.

Automatic Note-Taking
With Voice Intelligence™, calls are automatically transcribed and surfaced to you once you hang up, so you’re never second-guessing what was said.

Rich Contact Profiles
Contact profiles should include more than just a name and number. With Dialpad, access shared emails or upcoming events plus details from your CRM.

Coach From Anywhere
Monitor and coach calls from a single interface, even when you’re nowhere near a desk, with listen-in features.

Updated on

30 Sept 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age. The developer provided this information and may update it over time.

This app may share these data types with third parties

App activity

This app may collect these data types

Location, Personal info and 4 others

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

4.6

2.84K reviews

Travis Steele

27 July 2025

While Dialpad as a service is great, there are just some features that are missing. 1. No way to simply disable a user 2. No way to forward calls to another person on the app. 3. Some of the AI functions. 4. Other settings changes on the app. This is very general I know, but other providers just offer more control. With all this said, as a service, Dialpad is better than a lot of others. Call quality has been so much better than our previous provider.

11 people found this review helpful

Blake Hobba

22 July 2024

The phone and desktop apps are both full of bugs, the apps barely function. They doubled their prices, but still can't offer a working product. The android app, as many here have been complaining about for months, just ring an incoming call alert endlessly, without prompting you with an option to answer the call. So not only does your call not come through, the only way to stop the device from ringing is to shut down and restart your phone. The web login is the only one that actually works.

31 people found this review helpful

Dustin Main

8 August 2023

Great when it works, but trust the 1 star reviews... their support team is awful. We've had several issues with their support team, including a major one that had our calls with clients get disconnected. For weeks, they told us that it was our network despite what we told them, and all along it was an update of their app! Dozens of hours wasted, and 80+ emails. In a separate instance, changing our billing from monthly to yearly has so far been 11 days and 8 e-mails. Frustrating.

26 people found this review helpful

Dialpad, Inc

10 August 2023

We sincerely apologize for the troubles you've had with the app as well as with the poor support team experience, our aim is to provide world class support! A member of our support team will be reaching out to you to further assist you.